FREQUENTLY ASKED QUESTIONS
Dating is hard. Online dating can seem even harder - but once you've mastered it, it'll be a breeze (and good clean fun, too). That's why we've put together this list of Frequently Asked Questions. If you still have a question after reading it, simply contact us (if it's "When will I meet the person of my dreams?" then you might be looking in the wrong place. Try a clairvoyant.)
1. Lovestruck Login
2. Membership Options
5. Privacy Settings
9. Availability Controls
10. Personal Details
11. Account Cancellation
1. Lovestruck Login
1.1 I forgot my password. Can you tell me what it is?
Just go to the password reset page and enter the email address that you registered with. We'll send you instructions to reset your password straight away. Still need help? Contact us.
2. Membership Options
2.1 Are there any Membership fees?
It's free to date on Lovestruck.com free dating site, ladies and gents. Your Standard Membership lets you do all that is absolutely necessary to date for FREE. You can:
- Search the Little Black Book
- Add your profile and one photo
- Wink at Members
- Get wink and Message alerts
- Set a privacy level to suit you
- Use the FreeForLunch and FreeTonight availability controls SEND UNLIMITED (READABLE AND REPLYABLE) MESSAGES
Yes, that's right - you can send, read and reply to messages 24/7 - For FREE.
However, if you want to make a real impression, Elite Membership is where it's at. Elite Membership is designed to provide an edge in the dog-eat-dog world of online dating. As an Elite (i.e. generally superior, better-looking, cooler, smarter, clevererer, etc) Member, you can do all of the above, plus:
- See if your messages have been read
- Add up to four more photos
- Check out Members' photo albums
- See who's checked you out
- See who's got you as a favourite
- Enjoy priority VIP positioning in Members' search results
- Have a stand-out VIP mini-profile
- Receive instant/daily email alerts about new matches
- Get instant alerts when someone is FreeForLunch
Please refer to the payment page for current Elite Membership fees.
- All charges will appear as Lovestruck.com on your credit card statement.
- Your credit/debit card will be charged as soon as you submit the payment.
2.2 What are my payment options?
LovestruckTokyo accepts a wide range of credit and debit card payments. They are:
- Visa Delta
2.3 Why do automatically renew my Elite Membership?
We'd rather you spend more time dating and less time paying. So, to keep 'strucking, your Elite Membership subscription will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected.
2.4 How do I cancel the automatic renewal feature?
To cancel your subscription, please email a cancellation request to firstname.lastname@example.org, at least two working days before your subscription is due for renewal. For your security, this email must:
• contain your Lovestruck username
• be sent from the email address that you use for your Lovestruck account.
- You'll still enjoy the benefits of Premium Membership right up until the end of your then-current subscription term
- Your Premium subscription won't be renewed after that term expires
- Your Lovestruck account will remain active, and revert to free Standard Membership.
Please ensure that your cancellation request is made at least 48 hours before your subscription renewal date.
2.5 Why isn't my billing information being accepted/saved when I enter it?
If you're having trouble with your billing information not being accepted or saved, it could be due to:
- Incorrect/invalid credit card number
- Expired credit card number
- Credit card over limit
Please try re-entering your information. If you're still having problems, please contact us.
3.1 What is 'Search' all about?
The Search facility allows you to specify the types of LovestruckTokyoite profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics you are looking for.
3.2 What is the Little Black Book?
The Little Black Book (found on the home page) produces most results. This is because the search criteria are very broad, meaning more LovestruckTokyoites are likely to come up. Here, the standard search criteria are age and proximity to a landmark. So if you want to meet 25-year-olds who work in Shinbashi, or 30-somethings near Ginza, this is how you'll find 'em.
3.3 What is Advanced Search?
Advanced Search allows you to narrow down your search to specific physical characteristics, background or interests. Please note that pina coladas, walks in the rain, making love at midnight on the dunes on the cape, etc, are probably a little too specific. And if you're after a leather-clad whipping boy/girl, well, you're on the wrong website. Try typing 'fetish dating' into Google and see what comes up.
3.4 What is Keyword Search?
This is a jolly clever, state-of-the art, smarty-pants tool that allows you to find Members that have a word in their profile that really blows your hair back. Ibiza, balloons, dog-walking - whatever the word, however odd, chances are someone will come up. (Please note that we're not making any promises.) It's also a great way to search for a Member, if you know their username.
3.5 How can I remove profiles from my searches?
Keep seeing the same face every time you search, and have no intention of ever contacting them? Just click on 'Hide this profile' on their profile page. They'll never know you've done it and you'll get a better search. Result.
4.1 How are the messages that I send to other LovestruckTokyoites anonymous?
We respect your privacy and keep your actual email address confidential. You'll never see your email address displayed on Lovestruck.com and all written communication from other Members will be directed to your LovestruckTokyo Mailbox and NOT to your private email address. We aim to keep LovestruckTokyo a stalker-free site, ladies and gents.
4.2 Can I view messages that I've sent to others?
Yes. Just go to 'Read my messages' on your personalised homepage. Try not to agonise over what you've sent, though. You probably were just as adorable/funny/clever as you thought you were, and if you weren't, well, there's not much you can do about it.
4.3 Can I save mail that I send to others?
All mail that you send to others is automatically saved for you for up to one month. You can view it by going to 'Messages sent' on your personalised homepage.
4.4 Why am I not getting very many/any responses?
Well, for a start, it's not you, darling. It's them. However, you may want to take another look at your profile. Have you included a photo with your profile? Research shows that profiles with photos are 10 million times more likely to receive a response. Now, is it a nice photo? Men in black tie and women with lipstick on do awfully well, we've noticed. Smiling is always good. Try to avoid the glass-eyed drunken grin photo if at all possible (good rule of thumb: if you can't remember the photo being taken, don't use it).
If you're pretty happy with your photo, try playing around with your Narrative section. Don't confess too much, or share your entire relationship history (leave something for the first and hopefully, second dates, eh?). Try doing something original (but not too cwazy) or funny (but don't tell jokes. Trust us, that doesn't work). Ask your funniest friend to write about you for the site - there's nothing quite like a recommendation to make someone look ever so desirable. Or tell a story that you think is funny. But something. Above all else, as they say, don't just lie there. Other LovestruckTokyoites will appreciate it if you've made an effort. Think of it as the bait that will reel in the many, many lovely trout that you deserve. (Ok, that doesn't quite work. Whatever.)
4.5 How do I block someone I don't want to talk to/receive messages from?
Oh, dear. We do want everyone to be friends and play nicely, but we also know from experience that sometimes you just don't want to see or hear from someone again. Perhaps they chewed with their mouth open or really, really liked Billy Idol (we love Billy Idol, but he's not everyone's cup of hot cha). Perhaps you just didn't fancy them. And, bless them, they probably really like you and it's far easier to just ignore them than to give them the cold hard truth (this is the true beauty of online dating). So! To block a LovestruckTokyoite click 'Block this Member' on their profile. 'Block' stops a Lovestrucker from sending you messages.
5. Privacy Settings
5.1 What are Privacy Settings for?
At Lovestruck Towers we believe that your love life is just that. Yours. Privacy Settings let you decide exactly who sees what, by controlling the visibility of your profile.
Just set any – or all – of your photo(s), profile and online status to 'Only my favourites'. Then, to allow someone to see your profile, add that Member to your Favourites and voila – they can see you in all your glory. (now stop that.) (Down. Down boy.) (I said DOWN. Do you want me to get the rolled up newspaper?)
To enjoy Internet dating with a side order of privacy just go to 'Visibility Settings' from the main menu.
5.2 Can someone request to see my photo(s) and/or profile?
Yes - all they have to do is click on your hidden profile and/or photo on your profile page. You'll then get an email with a link to their profile. Any you like - or like the look of - to your Favourites. Those that don't make the grade still can't see your profile (probably making you even more desirable in the process).
5.3 How do I make someone my Favourite?
You can add LovestruckTokyoites to your Favourites List by clicking 'Add to Favourites' on their profile page.
5.4. Can I make someone a Favourite anyway?
Yep - The Favourites function also works along the lines of a bookmark. A dating bookmark. So you can keep an eye on that gorgeous someone whilst you work up the nerve to wink or email them and commit to - gasp - a sandwich-and-smoothie, or pint-and-pork-scratchings, next Tuesday. Also, once in your Favourites List you won't have to search for them among others to find out if they are online or not. They'll be like an instant flirtation group.
6.1 What are Likes for?
It's not rocket science, dear. It's called FLIRTING. Look it up. Someone's saying they like the look of you, and before they succumb to the - gasp - huge commitment of an email, they want to know if you like the look of them, or if they remind you of an ex that you would move to the other side of Tokyo to avoid.
Either way, like back if you fancy them, don't if you don't - it's not a marriage offer, so don't agonise over it.
6.2 How do I like someone?
Easy-peasy. There's a like button on the Lovestrucker's full profile. Click it and voila, instant likeage.
6.3 What do I do if someone likes me?
Scream, tell all your friends, then ignore them forever and secretly write their name in your homework folder a thousand million times. Wait! Sorry that's our other dating app for thirteen-year-olds.
Duh. If someone likes you, and you fancy them, like them back. If they like you, and you definitely DON'T fancy them, don't like back. (No one likes a tease.)
7.1 How do I create a profile?
Creating and posting a profile is free and takes only a few minutes. Think of it as a quick sketch of who you are and your how you live your life. If you're passionate about dorfball, German techno, Kir Royales, Wii, sleeping, making sushi, Wikipedia, the Post, ultimate frisbee, wild strawberries, or gosh, whatever, then this is the place to put it. If you're actually quite normal, with no oddball passions and you just like to have a laugh now and again, then again, this is the place to put it. Trust us, there's someone out there for you - just be yourself. Once your profile is complete, we'll review it and post it on the site within 36 hours. So click here to join now.
7.2 How do I update my profile?
Don't you hate it when you think of something really funny you should have said just as you're going to bed that night? That's the beauty of the Profile Update! You can go back the next day, update your profile, and voila - it's like it was always there. To update your profile, go to 'Edit my profile' on your homepage and click 'Save and continue' on the section of the profile you want to update. Then make it funnier than ever.
7.3 What are Lovestruck Tokyo's profile guidelines?
We welcome all 18+ single professional looking for flirtations or more with like-minded people. After all, we all live, work, sleep and play in the same city - it shouldn't be hard to find a special someone to cuddle under the duvet when it's raining outside (as a first date, however, we do recommend the sandwich option. Duvet-sharing can be seen as quite forward).
We do want everyone on our site to feel comfortable - which means no freaky, weird or rude stuff, ok, people? Like the best dating sites, we review every profile manually to make sure that they're not going to make anyone else feel uncomfortable. We reserve the right to revise our guidelines from time to time (frankly, you never know what you're going to have to make a rule about until someone does it and someone else complains, know what we mean?), so please check back for updates. Please note that we may amend/reject profiles if the narrative text contains any of the following:
- Any direct contact information (ie email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses)
- Any location or descriptive information that threatens a Member's anonymity
- Abusive language of any kind (e.g. racism, sexism etc.)
- Discussion of description of illegal acts or behaviour (i.e. drug use, violence, criminal acts)
- Business or political advertisements or solicitations
- Material that exploits or solicits personal information from individuals under the age of 18
- Foreign languages
- Solicitation of multiple or additional partners
- Unauthorised use of copyrighted or trademarked material
- Overt sexual innuendo or discussion
NB - Lovestruck Tokyo does not accept content from:
- Incarcerated individuals
- Individuals under the age of 18
Sorry. Jailbirds and jailbait are just not our thing.
8.1 What are the guidelines for posting a photo?
Our photo guidelines are as follows:
- Obviously, you've got to be in each of the photos. Duh. And not so pixellated that you look like the lead character of a Nintendo SNES video game
- No scuba diving, motorcycle shots or anything that covers up your face (inc Jackie O sunglasses)
- Chose a solo shot for your main photo, and save the second, third, fourth and fifth positions for holiday or party photos
- No photos of cartoon characters or celebrities, which are copyrighted
- Please get the photo the right way up - sideways ain't gonna do you any favours, believe us
- No nude, obscene, sexual or otherwise offensive photos
- Photo files cannot be larger than 4MB
- Your photo should be saved in JPG/JPEG format
8.2 How do I post a photo?
We've made this really easy - to upload a photo directly from your computer, simply go to 'My photos' in the profile setup pages and follow the instructions. Once approved, we might have to resize/crop your photos. If the file's bigger than 4MB, try to crop your photo before uploading it. It may take up to 36 hours for your photo to appear on your profile as we need to review it, but we'll try to be as quick as possible. Once approved, we'll get it up on the site asap. If we reject your photo, you'll receive an email informing you why, and ask you to upload another photo.
8.3 I already have a photo, but how do I add other photos?
Can't choose between that shot of you on the boat in Hawaii and that one from the wedding in The Hamptons last year? Then don't - put them both up! Simply go to 'My photos' in 'Edit my profile' and follow the instructions.
8.4 How long will it take for my photo to appear?
We aim to approve photos within 36 hours (although it's normally just a few hours).
8.5 If I upload more than one photo, which one will be displayed in my profile and search results?
You can select where you want your photo to appear, be it in your profile or photo album. The photo that you select to appear 'In Profile' will be displayed in your profile as well as all search result pages that other Members will be viewing. Make sure the photo you select to put 'In Profile' is your best one.
8.6 I'm following the guidelines and still having trouble posting photos. Any suggestions?
If you've followed our instructions and are still having trouble posting your photo, please email the photo(s) to email@example.com
9. Availability Controls
9.1 What are Availability Controls for?
Time is money, fellow Lovestrucker. Time is money. And time is, um, flying. When you're having fun. And stuff. 'FreeForLunch' and 'FreeTonight' (yes, we went out on a creative limb with the names) are two time-saving developments that let other Members know that you're up for a date that very lunchtime, or after work. Think of them as the lazy (wo)man's approach to internet dating.
9.2 How do Availability Controls work?
Easy-peasy. Just click one of the new buttons on your personalised homepage (they're labelled 'I'm free for lunch' and 'I'm free tonight') to say that you're available that day/night. Or you can use the dropdown, which is visible on every page when you're logged in. Your mini-profile will then automatically appear in the respective 'FreeForLunch' and 'FreeTonight' pages.
9.3 If I get a date, how do I cancel it?
Even easier. Either click on 'turn off' or change your status dropdown to 'I'm not free today'. The change is immediate, and you'll be out of the spotlight instantly.
9.4 What should I do if I like someone who's free that day?
If there's someone else in there who sinks your battleship, send them a message suggesting a time and place to meet and boom, you could have a date. No step-by-step winking and endless banter is needed. It's just fast and furious dating.
9.5 Will I stay in there forever if I just leave it as on?
Nope, as we want to keep things fresh. Only those that use the controls that very day are shown. 'FreeForLunch' resets at 3pm daily, and 'FreeTonight' resets at Midnight. When that happens, the decks are cleared and you have to say that you're available again.
9.6 What happens to 'FreeForLunch' at 3pm, then?
It resets at 3pm, so anyone who clicks that they're free for lunch after 3pm will be 'Free for lunch tomorrow'. Of course, that will change back to 'Free for lunch' when it reaches midnight.
10. Personal details
10.1 How do I change my password?
My, you are secretive. To change your password Click here.
10.2 My personal email address has changed. How do I update it?
It takes just a few seconds to change your email address. Click here.
10.3 I've changed jobs, so how do I update the district that I work in?
Firstly, congratulations. Secondly, no problem. 'My Settings' on your personalised homepage is where it's at. This change takes a few seconds by clicking here.
10.4 How do I change my date of birth? I'm 23, not 32!
Of course you are. Just click here to change it in 'My Settings'.
10.5 I've mistakenly put that i'm a girl looking for a girl/boy looking for a boy (delete where appropriate). How do I change my sexual preference?
Oops. Just go to 'My Settings' on your personalised homepage by clicking here.
10.6 How do i change the search ages that automatically appear on my Little Black Book?
Just go to 'My Settings' on your personalised homepage by clicking here.
10.7 How do i change my username?
Regret calling yourself 'Kittenpants' now, eh? Just contact us with a new name that you'd like (six characters minimum, please), and we'll check if it's taken and then do the rest.
11. Account Cancellation
11.1 How do I cancel my Lovestruck account?
To completely deactivate your account, simply go to 'My Settings' on your personalised homepage by clicking here.
If you wish to retain your account but simply want to cancel your subscription renewal, please email a cancellation request to firstname.lastname@example.org, at least two working days before your subscription is due for renewal. For your security, this email must:
- contain your Lovestruck username
- be sent from the email address that you use for your Lovestruck account.
- You'll still enjoy the benefits of Connect or Elite Membership right up until the end of your then-current subscription term
- Your Connect or Elite subscription won't be renewed after that term expires
- Your Lovestruck account will remain active, and revert to Free Membership.
Please ensure that your cancellation request is made at least 48 hours before your subscription renewal date. Please note: If you have paid via Paypal you must cancel the renewal from your Paypal account.
12.1 Why does the lovestruck.com site seem to be slow?
If you are having trouble with speed of our site, it's usually one of the three things:
1. lovestruck.com may be experiencing technical difficulties so please try again later.
2. The connection at your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate.
3. The internet itself may be experiencing a traffic jam.
Try again at another time when the information highway may not be so heavily travelled. If you've done all this and continue to have difficulties, please contact us and we'll be happy to help you.
12.2 Lovestruck.com Customer Service
Our Customer Service is open 24 hours a day, seven days a week. We endeavour to respond to all email enquiries within 36 hours.
12.3 Do you tell other people my email address?
Never. We don't reveal any personal contact information to any other Members or to any third parties (we hate spam as much as you do, you know). Only you can choose whom you'd like to share personal contact information with. You do this through your private communications with other Members.
12.4 How do I know your company is legitimate?
Gosh, that hurts. No, no, only kidding. We quite understand and in fact we applaud you for being so darn thorough. It's very important to feel comfortable on a website that you're giving personal information to. Our site offers you peace of mind in a number of different ways:
- Lovestruck Limited is registered with the Data Protection Registrar No. Z9561510 and confirms that all personal data handled and stored by us is done so in strict compliance with the latest Data Protection Act 1998.
12.5 Are you going to sell my email address to a mailing list?
If you have any further questions that have not been answered by any of the above, please don't hesitate to contact us. We love to chat.Thank you very much, we're here all week!